Refund policy

Returns & Exchanges

We strive to provide products that meet your expectations. If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order.

To process a return or exchange, please provide:

• Order Number
• Parcel Opening Video
• A Brief Description of the issue

Our support team will guide you through the process.

• Customers must follow the conditions outlined in the policy to be eligible for a return or exchange.